Your skills are worth 3x more than you're being paid for.
NudgeLab is a 4-week live program for SDR professionals who want to move into Customer Success at SaaS companies in India.
20,000+
CS Jobs in India
₹16 LPA
Avg CS Salary
4 Weeks
Live Program
Weekends
90 min/session
Is this for you?
We designed this specifically for professionals hitting a growth ceiling in traditional customer-facing roles.
"No fixed shifts. Skills nobody notices. AI making your role redundant."
"Targets that reset every month. Income that never grows."
"Cold calls. Quota anxiety. A ceiling you can already see."
"You know the product better than anyone. The CSM next to you earns twice your salary."
Naveen Kumar
Founder, NudgeLab
12 years in Customer Success
Meet Your Coach
12 years in Customer Success. No formal course. No certification. Just doing the work – and helping others do the same.
Over the years colleagues and friends kept asking me how to make the move into CS. I helped them one conversation at a time. Karthik, Rizwan, John, Fazael – all made the transition with my guidance before NudgeLab even existed.
That’s why I built this program. Because nobody in India was doing this specifically, practically, and with real outcomes as the only goal.
"Sometimes all it takes is a nudge in the right direction."
The demand is real.
Customer Success is the fastest-growing GTM function.
ACTIVELY HIRING CS TALENT
"These companies need people with your communication skills, your customer empathy, and your ability to handle pressure. They just need them positioned differently."
The Upside
Customer Success offers one of the clearest paths to leadership and high earning potential in SaaS, because you directly control revenue retention.
WHERE YOU'RE HEADED
₹12-18 LPA
What You'll Learn in 4 Weeks
No fluff. Just the exact frameworks, terminology, and strategies you need to pass interviews and perform on the job.
Foundations
You'll understand what CS actually is, how SaaS companies make money, and why your background already qualifies you more than you think.
The CSM Role in Practice
You'll learn what a CSM does day to day – onboarding, health scoring, churn saves, renewals and the commercial side of CS.
Deep CS Skills
You'll get comfortable with every tool CS teams use and build the communication and stakeholder skills that make CSMs exceptional.
Landing the Job
You'll walk out with a CS-ready resume, a rewritten LinkedIn, practiced interview answers and your personal 30-day job search plan.
Everything Included
We support you long after the 4 weeks are over. You aren't just buying a course, you're buying a career outcome.
8 Live Sessions
90 minutes each, Saturday and Sunday. Not recorded videos. Live, interactive, accountable.
Resume Rewrite
We translate your past experience to CS language.
Mock Interviews
Live practice with actual CS hiring managers.
Session Recordings
Miss a class? Get the recording within 24hrs.
Resource Packs
Templates, playbooks, and email scripts.
WhatsApp Cohort Group
Active throughout the 4 weeks. Ask questions, share wins, hold each other accountable. Not a dead group.
Direct WhatsApp Access to Naveen
30 days after the program ends. Job search questions, application reviews, interview prep. Naveen personally replies.
30 and 60-Day Personal Check-In
Naveen messages you personally at Day 30 and Day 60 to see where you are in your job search.
The Career Roadmap
Where this transition can take you over the next 5-10 years.
Starting Point
Support / BDE / SDR roles.
CSM
This is where NudgeLab gets you.
Senior CSM
CS Lead / Manager
VP / Head of CS
Real Transitions
Before NudgeLab existed, Naveen helped these 4 people make the move informally - one conversation at a time.
Karthik
Naveen helped him reframe 6 years of account management as deep client relationship experience.
Rizwan
Naveen coached him to present retention data as commercial impact - he skipped the associate level entirely.
John
Naveen showed him how outbound sales skills translate directly into CS expansion motions.
Fazzel
Naveen ran mock interviews until he could clearly explain the difference between reactive support and proactive success.
Frequently Asked Questions
No. NudgeLab is built specifically for career changers. Your support, BPO, telesales, BDE or SDR experience is the starting point - not a disqualifier. Every session is designed around reframing what you already have.
No honest program can promise a job and we will not pretend otherwise. What we promise is a CX-ready resume, practiced interview answers, a personal 30-day job search plan, and Nudge's personally following up with you at Day 30 and Day 60. Students who do the work and apply confidently get interview calls. The outcome depends on your effort - we give you everything you need to make it happen.
Yes. Sessions are only on weekend evenings - Saturday and Sunday, 6-7:30pm IST. That is 3 hours a week total. Nothing touches your work week.
It is live, cohort-based and completely interactive. You are not watching videos - you are doing live mock interviews, getting your actual resume rewritten by experts, practicing client sales calls, and getting direct feedback on everything. Recorded courses give you information. NudgeLab gives you a transformation.
Entry-level CSM roles in India start at ₹8-12 LPA. Mid-level roles pay ₹15-22 LPA. The jump from support or BPO is typically 2-3x your current salary. The exact number depends on the company, your experience and how well you position yourself - which is exactly what Week 4 of the program focuses on.
No. NudgeLab is designed for professionals who already have at least 1 year of experience in a client-facing role - support, BPO, intrusion, SDR or BDR. If you are a fresher with no customer-facing experience yet, this program is not the right fit for you right now. We would rather be honest about that upfront.
All sessions are recorded and shared with the cohort within 2 hours of ending. That said, live attendance is strongly recommended - especially for Session 7 and Session 8 which include live mock interviews and peer feedback that you cannot fully replicate from a recording.
Full refund if you cancel at least 48 hours before Session 1 begins. No refund after the program starts. If you are unsure whether this is right for you, WhatsApp us before paying - we would rather you be confident before you spend a single rupee.
Ready to make the jump?
Drop your details to get the full curriculum brochure. We strictly limit cohort sizes to ensure quality interactions.
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100% Practical Focus
No theoretical fluff
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See the full 4-week curriculum and outcomes.
NudgeLab
"Sometimes all it takes is a nudge."